This document maintained by admin@rmkltd.co.uk. Material Copyright © 2001 |
RMK Insurance Consultants Ltd, Suite 11, 351 London Road, Hadleigh, Essex SS7 2BT (tel 01702 555560) is authorised and regulated by the Financial Services Authority. Our FSA Register number is 303978. Our permitted business is arranging with a view to transactions in non-investment insurance contracts, arranging (bringing about) non-investment insurance contracts, advising on non-investment insurance contracts, dealing as an agent in non-investment insurance contracts and assisting in the administration and performance of non-investment insurance contracts. You can check this on the FSA’s Register by visiting the website http://www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
About our Service - We offer products from a range of insurers for all types of general insurance products and therefore our service is based on a fair analysis of the market. Ask us for a list of insurers we offer insurance from.
Protecting your Money - To provide security for client money that we are authorised to hold on their behalf, it is held in a properly designated client bank account with an approved UK clearing bank. The money is held under a non-statutory trust set up in accordance with FSA requirements and enables us to provide credit to customers. No interest is payable to customers on client money held by us.
Transfer of Client Money to Third Parties - For the purpose of effecting our clients' transactions, it is sometimes necessary for RMK to pass the premium received from our clients to a another FSA authorised intermediary firm. However, your money will be protected at all times because of the requirements of FSA rules.
By accepting this Terms of Business document, you are giving your consent for us to operate in this way.
Your Duty of disclosure - Your insurance is based upon the information provided to the insurance company and you must ensure that all such information is complete and accurate, and that any facts that may influence the insurer’s decision to accept and pay a valid claim are disclosed. Failure to disclose material information may invalidate your insurance cover and could mean that part, or all, of a claim may not be paid.
Protecting Your Information - All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request, with your consent, in relation to administering your insurance or where law requires us. As part of the FSA’s duties, we may be asked to provide them with access to our customer records in order that they may carry out a review of our activities. Some or all of the information you supply to us in connection with your insurance proposal will be held on computer and may be passed to other insurance companies for underwriting and claims purposes. Under the Data Protection Act 1998 you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If you have any queries, please write to the Managing Director at the above address.
Fees and Charges - RMK do not charge any mid-term fees for policy alterations or copy documents or claims handling. On occasion it may be necessary to charge an administration fee when first arranging the insurance or at renewal. If this is the case you will be advised before you commit to the service. Please note that fees are non-refundable. You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business.
Cancellation - Private (Retail) Clients - You have the right to cancel the insurance within 14 days of the contract being concluded or the day the terms and conditions are received (whichever is the later). Please refer to the insurers policy summary for details of any charges they make. In these circumstances RMK will make an administration charge of £25.00. If you should cancel after 14 days you may not receive a refund of premium and you should check the insurers policy document for details. RMK may also retain 5% of the annual insurance premium or first premium (if short period insurance) to cover administration costs or any policy arrangement fee subject to a minimum administration charge of £25.00.
Cancellation - Commercial Clients - Where an insurance is effected but subsequently cancelled mid term by you, RMK will be entitled to retain 5% of the annual insurance premium or first premium (if short period insurance) to cover administration costs and an adjustment in respect of this may be made in any credit or refund passed to you.
To cancel the policy contact RMK Insurance Consultants Ltd, Suite 11, 351 London Road, Hadleigh, Essex, SS7 2BT Tel 01702 555560 fax 01702555528
Payment - Can be made by guaranteed cheque or you may be able to spread your payments through insurers’ instalment schemes or a credit scheme which we have arranged with a finance provider. We will give you full information about our payment options when we discuss your insurance in detail.
Claims -In the event of a claim you should notify RMK immediately for guidance. In the event of an out of hours emergency you should check your policy documentation for details of any emergency numbers provide by insurers.
Complaints -It is our intention to provide a high level of service at all times. If, however, you have reason to make a complaint about our service you should contact the Managing Director in the first instance. Your complaint will be acknowledged within 5 business days. Within four weeks you will receive either a final response or an explanation of why the complaint is not yet resolved plus an indication of when a final response will be provided. Within eight weeks you will receive a final response or, if this is not possible, a reason for the delay plus an indication of when a final response will be provided. If compensation or redress is felt to be appropriate details of this will be provided. If it is felt that your complaint is not justified you will be provided with full reasons for this decision. After eight weeks, if you are not satisfied with the delay you may refer your complaint to the Financial Ombudsman Service. You can also refer to the Financial Ombudsman Service if you cannot settle your complaint with us. Further information is available from the FOS at: http://www.fos.org.uk/ or by telephone on 0845 080 1800. The Financial Ombudsman Service is only available to retail clients and those commercial clients with a turnover less than £1,000,000.
Compensation - We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. The scheme covers 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS at: http://www.fscs.org.uk/ or by telephone on 020 7892 7300.
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